Introduction and problem identification (MGMT-11) In this case, the waitresses have lodged complaints regarding their new uniforms, which are more revealing compared to their previous attire. While the new uniforms appear to be effective in attracting customers, they have created unfavorable working conditions for the waitresses. There are several relevant points in this case. First, the waitresses are required to wear new uniforms that are more revealing than their previous attire. Second, waitresses complain about the new uniforms, it suggests that they found the attire uncomfortable. Third, the new uniforms have proven successful in their intended purpose of attracting customers. Last, the waitresses' complaints show that the uniforms have affected their overall experience and job satisfaction. This case reveals the conflict between the success of the new uniforms in attracting customers and the negative impact they have on the waitresses' working conditions. Decision crite